Privacy
Protocols.
Last updated: August 14, 2024. Your data privacy is paramount to our mission.
Introduction
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide, improve, and secure the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Definitions
- Account: A unique account created for You to access our Service (e.g. Rider OS).
- Company: Refers to EscapeArc, Near Renuka Typing, Bhadech Layout, Buldhana.
- Personal Data: Any information that relates to an identified or identifiable individual under applicable privacy laws.
- Service: Refers to the Website (www.escapearc.in) and Rider OS platform.
- Company Website: Refers to the Website (www.escapearc.com) and Rider OS platform.
Data Collection & Cookies
Personal Data Categories
While using Our Service, We may collect personal data fields including:
- Contact details: Name, Email address, and Phone number.
- Location: City and State.
- Social media handles: Instagram and YouTube profiles (for partner programs).
- Operational data: Booking information, expedition choices, and WhatsApp communication records.
- Financial details: Payment gateway transaction references (we do not store raw credit card details).
Cookie & Attribution Tracking
We use standard tracking technologies including the escapearc_attribution cookie and web storage (localStorage/sessionStorage) to persist UTM marketing parameters and referral codes, ensuring proper credit for partner conversions.
Usage Data
Collected automatically when using the Service. May include IP address, browser type, pages visited, and time spent on those pages.
Third-Party Processors
We share data with verified third-party processors only as needed to operate our platform:
- Google Firebase / Firestore: Data hosting, cloud compute, and profile database storage.
- Razorpay: Secure payment processing and transaction settlement.
- Meta / WhatsApp Cloud API: Transmission of transaction alerts, booking updates, and messaging records.
Use of Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service (including Rider OS).
- To manage Your Account and registration details.
- For the performance of a contract (booking tours and merch checkout).
- To contact You regarding updates or informative communications (via WhatsApp/SMS).
- To audit commission and affiliate performance in partner workspaces.
Your Rights (DPDP Compliance)
In compliance with Digital Personal Data Protection guidelines, you possess the following rights:
- Right to Correction: You may request the correction, completion, or update of your personal profile records at any time.
- Right to Erasure (Deletion): You can request that the Company permanently erase your personal data records when they are no longer required for active contract fulfillment or legal compliance.
- Grievance Redressal: In case of unresolved concerns or inquiries regarding your data processing, you may lodge a direct complaint with our Grievance Officer.
To exercise these rights, please contact:
- Data Correction Requests: admin@escapearc.in
- Data Deletion Requests: admin@escapearc.in
Contact & Grievances
If you have any questions about this Privacy Policy or wish to file a grievance, please contact us:
admin@escapearc.in